All purchases made through our Website are subject to the following terms and conditions.
BY ACCESSING OUR SITES, USING THE SERVICES OR ANY OF THEIR UPDATES, AND BY PROVIDING OR SUBMITTING INFORMATION THROUGH OUR SERVICES, YOU ACKNOWLEDGE AND WARRANT THAT YOU ARE AT LEAST EIGHTEEN (18) YEARS OF AGE OR OLDER (AS OUR SITES ARE NOT INTENDED FOR USERS UNDER (18) YEARS OF AGE) AND THAT YOU HAVE READ, UNDERSTOOD AND EXPRESSLY AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, ANY APPLICABLE ADDITIONAL TERMS AND CONDITIONS, AND THE PRIVACY NOTICE, ALL INCORPORATED BY REFERENCE INTO THESE TERMS AS IF FULLY SET FORTH HEREIN. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT ACCESS OUR SITES, DO NOT USE THE SERVICES AND DO NOT PROVIDE ANY INFORMATION THROUGH THE SITES.
All purchases made through our Website are subject to the following terms and conditions.
Fulfillment Guarantee
We guarantee delivery of the order on the requested date. Thanks to our broad network of florists, we offer some of the best delivery times in Colombia. Deliveries take place “during the day”, provided that all delivery details are correct and a person is available to receive the order at the requested address.
Satisfaction Guarantee
We work with highly qualified florists nationwide and, for that reason, we offer a satisfaction guarantee. If the delivered product does not meet our customers’ quality expectations, the buyer must report any dissatisfaction within a maximum of 48 hours after delivery, by email or telephone.
Please note that, in order to process your claim, we will request photographs that clearly show the deterioration of the product, so we can determine the best way to resolve the situation. If the claim meets the requirements, florescundinamarca.com undertakes to replace the product.
Confidentiality Guarantee
All personal data provided is for the exclusive use of florescundinamarca.com and is used only to provide the service. Our system does not store information regarding electronic payments. Our database only keeps information related to your order, and it is handled confidentially for the security of our customers.
About Our Deliveries
Delivery Times
We make same-day deliveries when the order is placed before 4:00 p.m. (local time). Deliveries are carried out “during the selected day”; we do not handle specific time slots or delivery windows. We do not provide service on Sundays or public holidays. During peak seasons such as Mother’s Day, Valentine’s Day, Women’s Day or Love and Friendship Day, we recommend placing your order at least 3 days in advance to avoid any inconvenience.
Coverage Cities
Abrego – Norte de Santander, Acacias – Meta, Aguachica, Aguazul, Ansermanuevo – Valle del Cauca, Arauca, Arbelaez – Cundinamarca, Armenia, Barbosa – Santander, Barichara, Barrancabermeja, Barranquilla, Bello, Bogotá D.C., Bucaramanga, Buenaventura, Buga, Bugalagrande, Cajicá, Calarcá, Cali, Candelaria – Valle del Cauca, Carmen de Viboral, Cartagena, Cartago, Cereté, Chaparral, Chia, Cienaga de Oro – Córdoba, Chiquinquirá, Chinchiná, Circasia, Cota, Corozal, Cucuta, Duitama, Dosquebradas, El Rosal – Cundinamarca, Envigado, Espinal, Facatativá, Flandes, Florencia, Floridablanca, Fuente de Oro – Meta, Funza, Fusagasugá, Garzón, Girardot, Girón, Granada – Meta, Güepsa – Santander, Ibagué, Ipiales, Itagüí, Jamundí, La Tebaida – Quindío, La Virginia – Risaralda, Leticia, Los Patios – Norte de Santander, Maicao, Madrid – Cundinamarca, Manizales, Marinilla, Melgar, Medellín, Moniquirá – Boyacá, Montenegro – Quindío, Monteria, Mosquera, Neiva, Nobsa, Ocaña, Paipa, Palmira, Pamplona, Pasto, Planeta Rica, Pradera, Pereira, Piedecuesta, Pitalito, Popayán, Puente Nacional – Santander, Quimbaya – Quindío, Ricaurte, Rio de Oro – Cesar, Rio Frío – Valle del Cauca, Riohacha, Rionegro – Antioquia, Sabaneta, San Gil, Santa Marta, Santander de Quilichao, Santa Rosa de Cabal, Sibaté, Silvania – Cundinamarca, Sincelejo, Soacha, Socorro – Santander, Sogamoso, Soledad – Atlántico, Subachoque, Supía, Tabio, Tame, Tenjo, Tibasosa, Tocancipá, Tuluá, Tumaco, Tunja, Turbaco – Bolívar, Ubaté, Valledupar, Villa de Leyva, Villa del Rosario – Norte de Santander, Villamaria – Caldas, Villavicencio, Yopal, Yumbo, Zipaquirá.
During checkout the store automatically calculates the delivery fee, which varies depending on the destination city.
About Other Components
The items that compose each floral design, such as containers, ornaments, boxes, wines, chocolates, balloons, plush toys, flower types and colors, may differ from the product shown and are subject to changes based on availability in the destination city. Nevertheless, we make every effort to satisfy our customers down to the smallest detail.
Additional Products
Additional products such as balloons, plush toys, chocolates, wines and spirits are NOT sold separately; they are only offered as a complement to the floral arrangements.
NATIONWIDE COVERAGE
Safe and guaranteed deliveries to multiple cities backed by our satisfaction guarantee.
CUSTOMER SERVICE
Monday to Saturday, 8:00 a.m. to 6:00 p.m. We do not provide service or order delivery on Sundays and public holidays.
WE ARE PRESENT
We want to be part of your most special moments! Our portfolio offers thousands of possibilities and complements for your specific gifts and needs.
Payment Methods
We accept several payment methods so that you can place your order from anywhere in the world, including credit and debit cards through ePayco and PayPal, cash transfers via Efecty, Super Giros and Western Union, and bank transfers to Bancolombia, Daviplata, Nequi or BBVA. During the checkout process you may select the payment option that best suits your preference.
Prices, Payments and Orders.
We recognize the importance of your privacy and use SSL encryption during transactions. We work with several payment processors. You may use your PayPal account to place an order with us. Please review the privacy notices and terms of use of those websites regarding the use of your information and any changes to your PayPal account. Our Frequently Asked Questions page provides useful information, including details on how to place and cancel an order. Our prices and features are subject to change with at least 30 days’ prior notice, and such notification will be provided at any time by publishing the changes on the Site.
Deliveries.
In general, if you place your order before 12:00 noon, we offer same-day delivery in most Colombian cities. Orders are usually delivered between 9:00 a.m. and 7:00 p.m. local time in the destination country. If the recipient is not available at the time of delivery, we will use our best judgment to determine the safety of the delivery, leaving the flowers and/or gift basket with a neighbor and attempting delivery again, or contacting the recipient to coordinate delivery. florescundinamarca.com will make every reasonable effort to deliver the floral arrangement and/or gift basket on the requested date. Unfortunately, we cannot guarantee a specific delivery time due to various circumstances. If the delivery address is or appears to be incorrect, we may contact the recipient to confirm the address. During major holidays such as Valentine’s Day, Mother’s Day and Love and Friendship Day, our delivery times may vary, and our florists may deliver your order one day in advance to ensure all orders are delivered on time.
Live Chat.
florescundinamarca.com offers an online bilingual live chat service, provided through a third-party service, to help you with questions and information about your order. Our contractors/employees may ask for your name, email address and order number, as applicable, so that we can attend to your needs.
Use Rights and Restrictions.
You shall use the Sites and Services only for lawful purposes. You must not post, send or transmit any material that: (i) violates or infringes in any manner the rights of others, including, without limitation, intellectual property rights, the right to privacy or publicity; (ii) is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable; (iii) encourages conduct that constitutes a criminal offense, gives rise to civil liability or violates any law; or (iv) contains or implies false, inaccurate or misleading information, or is likely to or actually harms a person, animal or property. You are prohibited from using the Services to: (i) facilitate the abuse of mail or unsolicited emails of any kind (Spam); (ii) circumvent any security features (including the use of another person’s username to access the Site) or the encryption tools we may use to prevent or restrict access to all or any portion of the Site; (iii) create civil liability for us or cause us to lose (in whole or in part) the services of our ISPs or other providers; or (iv) deliver viruses, Trojan horses, malware or similar items, or other programming code routines that may damage or interfere with the Sites or Services. In addition, you agree not to use the Sites or Services to distribute, promote or publish any material containing any solicitation of funds, advertising or solicitation of goods or services of any kind, unless we expressly authorize it. We reserve the right to deny Service to users for any reason. We may alter, suspend or discontinue any aspect of the Sites or Services at any time, including the availability of any feature or content. We may also implement limitations on certain features and aspects of the Sites or restrict access to all or any parts of the Sites or Services, without prior notice or liability. If your account has been canceled for any reason, you may not register again as a member without our prior written consent.
Intellectual Property and Copyright Notice.
The Sites are controlled and operated by florescundinamarca.com. Our software, applications and our materials and information on the Sites and Services, including, without limitation, images, text, data, illustrations, audio and video files, as well as the selection, coordination and arrangement of such materials (collectively, the “Intellectual Property”), are protected by copyright, trademarks, service marks or other proprietary rights that are owned by us or that belong to third parties who have licensed their Intellectual Property to us. All other trademarks, service marks and trade names used on the Sites are the property of their respective owners. You agree that the Intellectual Property of the Sites and Services may not be used without the express written permission of florescundinamarca.com. Therefore, you may not: (i) remove or obscure any intellectual property notice; or (ii) hold yourself out as the owner or creator of any material on the Sites and Services unless you are the owner or licensee of such material (including, without limitation, text and photos). Furthermore, you agree that the Intellectual Property, including, without limitation, marks and logos, will not be used in any manner that disparages or discredits the Sites, Services or users, or that may cause confusion among consumers. Except as expressly authorized in this document, the material on the Sites and Services or material transmitted through the Sites and Services may not be copied, modified, reproduced, republished, uploaded, posted, redesigned, transmitted, retransmitted, distributed or redistributed in any way. The use or modification of our Intellectual Property in any form, including, without limitation, use on any other website, networked computing environment or mobile device, without proper express written authorization, constitutes a violation of our copyrights and other proprietary rights and is strictly prohibited. If you have any question or concern about the Intellectual Property on our Sites, including copyright, please email us at info@florescundinamarca.com.
Breach.
Without limiting other actions, we may limit your activity, issue a warning, temporarily suspend, indefinitely terminate your membership and refuse to provide you with our Sites and Services if, in our sole and independent judgment: (a) you breach, or we reasonably believe you are about to breach, these Terms or the documents incorporated by reference; (b) we are unable to authenticate any information you provide to us; (c) you fail to pay any amount due before the due date; or (d) we believe that your actions may cause financial losses, injury or legal liability for you, our users or the Company, and its officers, directors, employees, agents, distributors, affiliates and third-party providers.
Links to Other Sites.
Links on the Sites may allow you to leave the Sites. The linked sites are not under our control and we are not responsible for the content or material available on them. We provide these links to other websites for your convenience, and access to any other website linked to the Sites is at your own risk. The presence of a link on the Sites does not imply a recommendation or approval of the linked website by the Company. This includes all affiliates and advertisers. Please verify the terms of use and privacy notice for each website you visit.
Mobile Access.
Our Sites are designed for browsing on mobile devices. We do not charge for viewing our Sites; however, the standard rates and charges of your wireless service provider, as well as data transfer fees, will apply. Please check the notice from your provider. Under no circumstances will we be responsible for wireless usage charges incurred by a user.
DISCLAIMER OF WARRANTIES.
THE MATERIALS, PRODUCTS AND INFORMATION OFFERED ON THE SITES OR THROUGH THE SERVICES ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. YOU EXPRESSLY AGREE THAT YOUR ACCEPTANCE AND USE OF THE SITES AND SERVICES IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE RELATED TO THE USE OF THE SITES AND SERVICES. WE DO NOT WARRANT THAT THE SITES, COMPUTER SYSTEMS, SERVICES OR SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED OR THAT THE SITES, SERVICES OR THE SERVER THAT MAKES THEM AVAILABLE ARE FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. YOU (AND NOT WE) ASSUME ALL RISK AND COST OF ANY NECESSARY SERVICING, REPAIRS OR CORRECTIONS. IN ADDITION, WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS, GOODS, CONTENT OR SERVICES POSTED BY US, BY ADVERTISING PARTNERS (AFFILIATES) OR POSTED ON THE SITES. AS AN ADDITIONAL SERVICE TO YOU, WE OFFER ACCESS TO AFFILIATES AND ADVERTISERS, AND, THEREFORE, WE ASK THAT YOU REVIEW THEIR CORPORATE POLICIES, INCLUDING, WITHOUT LIMITATION, THEIR TERMS AND CONDITIONS AND PRIVACY POLICIES. YOU AGREE THAT NEITHER THE COMPANY, OUR OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, THIRD-PARTY PROVIDERS, AFFILIATES OR ADVERTISERS WILL BE LIABLE TO YOU FOR ANY LOSS, DAMAGE (WHETHER ACTUAL, CONSEQUENTIAL, PUNITIVE OR OTHERWISE), INJURY, CLAIM, LIABILITY OR ANY OTHER ACTION OF ANY KIND OR NATURE, WHETHER BASED ON OR AS A RESULT OF ANY PRODUCT, SERVICE, INFORMATION, MATERIAL, CONTENT OR OPINIONS PROVIDED ON OR THROUGH THE SITES AND SERVICES. APPLICABLE LAW MAY NOT PERMIT THE WAIVER OR EXCLUSION OF IMPLIED WARRANTIES, SO THE FOREGOING WAIVER MAY NOT APPLY TO YOU.
LIMITATION OF LIABILITY AND INDEMNIFICATION.
YOU ASSUME FULL RISK AND RESPONSIBILITY FOR YOUR USE OF THE SITES AND SERVICES. YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS THE COMPANY, OUR OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, THIRD-PARTY PROVIDERS, AFFILIATES AND ADVERTISERS, FROM AND AGAINST EACH AND EVERY DAMAGE (DIRECT, INDIRECT, ACTUAL AND CONSEQUENTIAL), CLAIM, DEMAND AND LIABILITY OF EVERY KIND AND NATURE, INCLUDING, WITHOUT LIMITATION, THIRD-PARTY CLAIMS OR DEMANDS FOR BREACH OF ANY CLAUSE OF THESE TERMS, KNOWN AND UNDERSTOOD, ALLEGED AND SUSPECTED, INCLUDING JUDICIAL EXPENSES AND COSTS, ARISING DIRECTLY OR INDIRECTLY FROM, RELATED TO OR RESULTING FROM THE USE OF THE SITES AND OF ANY SERVICE OR PURCHASE FROM THE COMPANY OR ITS PROVIDERS. THE TOTAL LIABILITY OF THE COMPANY, OUR OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AUTHORIZED AGENTS, THIRD-PARTY PROVIDERS, AFFILIATES AND ADVERTISERS WILL BE LIMITED TO THE PAYMENT OF DAMAGES CAUSED BY A JUDICIAL DECISION, UP TO THE GREATER OF THE AMOUNT EFFECTIVELY PAID BY YOU OR USD $1. THE FOREGOING LIMITATIONS, EXCLUSIONS AND DISCLAIMERS OF LIABILITY WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. We reserve the right to assume, at our sole expense, the exclusive defense and control of any claim or action, as well as all settlement negotiations.
Allergic Reactions.
Although unusual, please be mindful of any allergies that your friends, family members or other persons may have toward flowers and certain foods. IN THE UNFORTUNATE AND EXCEPTIONAL EVENT THAT THE RECIPIENT OF YOUR ORDER SUFFERS AN ALLERGIC REACTION TO ANY ORDER PLACED THROUGH OUR SITES AND SERVICES, WE ASSUME NO LIABILITY FOR SUCH ALLERGIC REACTION.
Contract Interpretation.
These Terms of Use, including the Privacy Policy, constitute the entire agreement between you and the Company. No waiver or breach of these Terms shall be a waiver of any other provision of this agreement, and no waiver shall be valid unless signed in writing by the parties. If any provision of these Terms is deemed void, such provision shall be reframed to reflect, to the extent possible, the original intent of the Company. Any provision that should survive in order to allow the Company to enforce its interpretation will continue in effect after the termination of these Terms.
Assignment of Rights. Notwithstanding any other provision of these Terms, the Company, its successors and assigns may fully enforce any term or provision of these Terms, and all rights and benefits will apply to such successors and assigns, with or without prior notice.
Termination. You may cancel your registration/membership at any time by writing to info@florescundinamarca.com. Within a reasonable period after cancellation, all the information you submit to our Sites will not be available for viewing and will be removed from our active databases, although it may remain in our archives, especially if it is necessary to store it to comply with legal obligations. In the event of termination or rescission, the Terms will remain in force and legally binding upon termination, without limitation. We may terminate your use and registration on the Sites, at any time and for any reason, with or without cause, without prior notice and without any additional liability or obligation of any kind to you or any other party.
Notifications. Unless otherwise indicated, send notices to the Company information listed at the top of these Terms and Conditions or send us an email at info@florescundinamarca.com.
Prohibition of Commercial Use. You understand and agree that, except for placing orders, you must not exploit or use the Sites or Services for commercial purposes of any kind without our prior written approval. If you are the owner of a good or service and wish to highlight your good or service, or if you have questions about advertising on our Sites, please send us an email at info@florescundinamarca.com.
Accessibility Compliance. Our goal is to comply with applicable accessibility regulations, making access to our Services available to as many people as possible. If you have any suggestions to facilitate access to our Sites, please contact us as we continue to improve our services and products.
Governing Law and Jurisdiction. These Terms and Conditions are governed by the laws of the Republic of Colombia, including the Commercial Code, the Consumer Protection Statute (Law 1480 of 2011), the Electronic Commerce Law (Law 527 of 1999) and the Personal Data Protection Law (Law 1581 of 2012). Any dispute arising out of or in connection with these Terms shall be submitted to the competent courts of the Republic of Colombia. For complaints, please contact us first at info@florescundinamarca.com via our Contact page so we can resolve any matter promptly.
Related Policies. Please also review our Privacy Policy and our Return and Refund Policy, which form part of these Terms and Conditions and govern specific aspects of your use of our services.
Changes to Our Terms and Conditions. We reserve the right to change these Terms and Conditions at any time, notifying you in advance by email or in writing. We will also publish these changes on our Site. These changes will take effect 30 days after the notice is received. Your continued use of our Sites, Services and products after any change to these Terms and Conditions, as well as our notice to you, will constitute your acceptance of such change. If you do not agree to the changes to these Terms and Conditions, you may choose to stop using our Sites and Services.
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