Frequently Asked Questions | Flores Cundinamarca

Yes. Flores Cundinamarca coordinates flower delivery across Cundinamarca based on flower availability, the recipient address, operating hours and daily route capacity.

Coverage may include Chia, Cajica, Zipaquira, Cota, Funza, Mosquera, Madrid, Facatativa, Soacha, Fusagasuga, Girardot and other municipalities depending on availability. Before preparing the order we validate the address to confirm whether delivery is possible.

In many cases same-day delivery is possible if the order comes in early enough and the arrangement is in stock. During peak seasons it is best to order in advance.

We work with delivery time windows rather than guaranteed exact hours. If you need a specific window, please ask before purchasing so we can review availability.

The fee depends on the zone, distance, date, time window and route conditions. The delivery cost is confirmed during checkout or via our customer support channel before finalizing your order.

Yes, whenever the location accepts the arrangement. Please include tower, room, office, reception, hall, front desk or internal reference to avoid delays.

Pick the arrangement in our shop, review the available options, set the delivery date, complete address, recipient details and the message for the card.

We need the recipient’s name, phone number, full address, neighborhood or reference, preferred date, time window, card message and the buyer’s contact details.

Yes. You can write a short or heartfelt message for birthdays, love, gratitude, condolences, congratulations or apologies. Please double-check names and spelling before confirming.

Yes. You can request that your name does not appear on the card. Even so, the buyer’s information remains on file to confirm and back the order.

Some arrangements allow add-ons depending on availability. Extras can be selected on the product page, in the cart or with help from our customer support team.

Yes. You can order from another city or country to send flowers to someone in Cundinamarca, as long as you provide complete delivery details and use a supported payment method.

We accept online payments through gateways like ePayco and PayPal, plus local options such as Bancolombia, DaviPlata, Nequi, BBVA, Efecty and SuperGIROS, depending on availability. For international transfers you can also use options like Western Union.

Yes. Card payments are processed through specialized gateways. The store does not store your debit or credit card details on its servers.

The order is confirmed once payment is validated and the delivery details are complete. From that point, preparation and dispatch coordination begin.

Yes, if your chosen payment method requires it. The receipt must be clearly readable and match the amount charged to avoid delays in preparation.

The store can show prices in Colombian pesos and, depending on the active gateway, alternatives for shoppers paying from abroad.

Every floral arrangement is handcrafted. The photo is a reference for style, size and color, but there can be natural variations due to season, bloom stage and flower availability.

Yes. If a flower is unavailable, it can be replaced by another of equivalent value and style, keeping the intent of the original design.

Roses, sunflowers, lilies, hydrangeas, alstroemerias and mixed bouquets usually work very well. The best choice depends on the occasion, budget and the recipient’s taste.

For regional coverage, each municipality may have different times, costs and slots based on distance, traffic and access. In general, keep the arrangement away from direct sunlight, change the water if applicable and remove wilted leaves.

For municipalities across Cundinamarca, we recommend sturdy, well-packed designs, especially when distances are longer.

For Mother’s Day, Valentine’s Day, Women’s Day, Friendship Day, graduations or Christmas, we recommend ordering 2 to 3 days ahead.

Regular service may have restrictions on Sundays and holidays. During special campaigns we publish availability, slots and delivery conditions.

Yes. You can schedule an order in advance, subject to flower availability, zone coverage and payment confirmation.

There may be wider time windows, limited slots and equivalent substitutions. That is why it is best to confirm early and keep your contact details active.

We try to coordinate with the recipient or with someone able to receive: front desk, reception, a relative or an authorized person. If that is not possible, we review a reasonable alternative.

Yes, as long as the arrangement is not in advanced preparation or already in transit. If the change involves a different zone or time window, an additional delivery fee may apply.

Contact us as soon as possible with the order number, the buyer’s name, photos if applicable and a clear description. That way we can review the case with full context.

Yes. You can review the site’s return and refund policy. Requests are evaluated based on the product, reporting times and order conditions.

Because we work with personalized service, secure payments, hand-selected flowers and local coordination so the arrangement arrives with the right message.